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Refund Policy

We at Abhicarylane provides the best quality handicrafts and handmade items. We also ensure that the item you have ordered is sent to you in an original and safe condition. However, if you are not satisfied with the product, you can return or exchange the item within 48 hours of receiving the product. One important thing to be noticed here is if you have got damaged product immediately write an email to us at along with the picture of the item within 48 hrs. 

Customers are eligible to get a full refund only if: 

  • Quality issues are genuine. 
  • Product is damaged.

In both conditions, you will have to communicate with us within 48 hours of the delivery with a proper photograph of the item received.

Also, note that the exchange policy is available for the same product that you have ordered. If you want another product, first you have to return our item, obtain your refund, and then place another order on the site.

Returns are not acceptable in the following conditions:

  • In case there is only a slight difference in the colour of the item. Please note that our handicrafts are manufactured by top artists and each item is unique in its way. Thus there could be little difference in colour displayed on our site.  
  • In case there is variation in pattern or print as these changes are common in handmade items.
  • In case there is a minor difference in dimensions of the item. It can’t be accurate as mentioned in the product description.
  • In case of the wrong address mentioned by the patron or if 3 delivery attempts are failed by the courier.
  • In case the item received is not in original condition when it was delivered.

How to Opt for Return/Exchange policy on

Follow the given steps to place Return/Exchange request for your product:

    • Sign in to your account on and go to My Orders. Select Place a Return Request from the given options and follow the steps mentioned on the screen. Confirm your return by clicking on Return and note your Return Id. You will get updates on your mobile number for returning the product. Keep the item ready for return.

  • Make sure you are placing a return request within 48 hours of receiving the item. There will be no option available for return/exchange after the assigned time. The same process you have to follow for exchanging the item on our site. Please keep the item ready to exchange the product after placing the request on the site.